Faq
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Common Questions
Frequently Asked Questions About Services
Can I purchase samples for testing before placing a bulk order?
Yes, we support sample orders for performance and quality verification. Sample costs and shipping fees are quoted separately. We can discuss arrangements for refunding the sample cost when a formal bulk order is placed later.
What shipping methods are available for the karts?
Bulk fleet orders are primarily shipped via sea containers. Small batches or samples can be shipped via LCL (Less than Container Load) sea freight or air freight.
Are the electric karts waterproof? Can they be used outdoors on a golf course in the rain?
Key electrical components meet specific protection standards, allowing for outdoor use in light rain. However, to extend the vehicle’s lifespan, we recommend parking in covered areas and avoiding prolonged exposure to heavy rain or immersion in standing water.
What is the maximum load capacity for the commercial electric karts?
Load capacities range from 150kg to 250kg, depending on the model. We will recommend the most suitable model based on your target audience (e.g., adult drivers or families).
Can you provide product specification sheets and CAD drawings for project planning?
Yes. Upon receiving your inquiry, we can provide technical specification sheets and vehicle dimension drawings to assist with site planning and track design.
How are malfunctions handled during operation?
Our technical team can quickly troubleshoot issues remotely via photos, videos, or online calls, guiding on-site staff to resolve most common problems. We can quickly arrange the shipment of spare parts in the event of component damage.
Do you update your electric go-kart products annually?
Yes. Hunter Smart Mobility continuously iterates its product line. We optimize battery efficiency, safety structures, and vehicle control systems every year to ensure compliance with the latest global market and safety standards.
Can the export packaging be customized with our brand?
Standard export packaging consists of wooden crates. For bulk orders, we offer customized packaging with your brand logo and design.
